Refund & Returns Policy – LoveSpice69 Adult Shop
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Refund & Returns Policy

No claim will be considered in respect of any goods considered to be defective or damaged nor in respect of any services alleged to be defective unless itemised particulars of such alleged defect or damage have been notified in writing to LoveSpice69 within 7 days of delivery of the goods or the completion of the services and in the case of goods they are returned at no cost to LoveSpice69 for examination within that period.

Goods for Return

Before you request to return an item to us, please ensure you have inserted batteries if required to check that it is working.

Due to the nature of our products, we cannot accept used items or offer “change of mind” refunds, however we will replace any items that are genuinely faulty immediately.

Please read the following information:

For all faulty products we offer a 7 day replacement warranty, from the date as indicated from Australian Air Express tracking information.

When we receive the returned product, we will test the product according to manufacturer guidelines to determine if the product is in fact faulty. If we determine your case to be true, we will replace your product free of charge and shipped back to you. If the product is not faulty, and is in fine working condition, the buyer must pay all fees to get the product returned back to them. When returning a product to us for initial inspection it is the buyer’s responsibility to cover freight charges.

We recommend flat rate satchels from Australia Post. This offers tracking information at a reasonable price from anywhere in Australia. Products will be inspected for serial numbers, and packaging to confirm the product is in fact what we sent the buyer.

Before returning an item to us, please contact support@lovespice69.com.au

Most organisations can on-sell returned products, however due to the nature of our business and our inability to guarantee that a product hasn’t been used, we can’t accept returns for safety/hygiene reasons.

The refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage.

We do our best to satisfy all our customers, and package our goods carefully with protective padding in tightly wrapped bags or boxes to ensure products are in top working condition.  

If you have any questions or concerns with returning a product to us, please contact us on support@lovespice69.com.au